Production Management as-a-Service: A Softbot Approach - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2020

Production Management as-a-Service: A Softbot Approach


Production management involves many activities. In order to deal with Industry 4.0 requirements, many systems have developed solutions to gather real-time information from the shopfloor for more reliable decision-making. Empirical studies have been showing that this has created a tremendous overload of information to be handled by managers, causing stress, incorrect analyses and sometimes guessing-based decision-making, especially in SMEs. Using data analytics and maturity models concepts, this work shows Livia, a softbot with chatting capabilities. Deployed in a cloud and working on companies’ shopfloor information got via a MES system, Livia helps managers to identify their main problems, suggests corrective actions, and proactively performs many supporting actions. Results are presented and discussed in the end.
Fichier principal
Vignette du fichier
592-17.pdf (659.08 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-03635683 , version 1 (08-04-2022)


Attribution - CC BY 4.0



Brunno Abner, Ricardo J. Rabelo, Saulo P. Zambiasi, David Romero. Production Management as-a-Service: A Softbot Approach. IFIP International Conference on Advances in Production Management Systems (APMS), Aug 2020, Novi Sad, Serbia. pp.19-30, ⟨10.1007/978-3-030-57997-5_3⟩. ⟨hal-03635683⟩
24 View
6 Download



Gmail Facebook Twitter LinkedIn More