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Communication Dans Un Congrès Année : 2020

Production Management as-a-Service: A Softbot Approach

Résumé

Production management involves many activities. In order to deal with Industry 4.0 requirements, many systems have developed solutions to gather real-time information from the shopfloor for more reliable decision-making. Empirical studies have been showing that this has created a tremendous overload of information to be handled by managers, causing stress, incorrect analyses and sometimes guessing-based decision-making, especially in SMEs. Using data analytics and maturity models concepts, this work shows Livia, a softbot with chatting capabilities. Deployed in a cloud and working on companies’ shopfloor information got via a MES system, Livia helps managers to identify their main problems, suggests corrective actions, and proactively performs many supporting actions. Results are presented and discussed in the end.
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hal-03635683 , version 1 (08-04-2022)

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Brunno Abner, Ricardo J. Rabelo, Saulo P. Zambiasi, David Romero. Production Management as-a-Service: A Softbot Approach. IFIP International Conference on Advances in Production Management Systems (APMS), Aug 2020, Novi Sad, Serbia. pp.19-30, ⟨10.1007/978-3-030-57997-5_3⟩. ⟨hal-03635683⟩
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