Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Journal Articles European Journal of Operational Research Year : 2016

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hal-01399541 , version 1 (19-11-2016)

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Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane. Inter-Dependent, Heterogeneous, and Time-Varying Service-Time Distributions in Call Centers. European Journal of Operational Research, 2016, 250, pp.480-492. ⟨10.1016/j.ejor.2015.10.017⟩. ⟨hal-01399541⟩
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