Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
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hal-01399534 , version 1 (19-11-2016)

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  • HAL Id : hal-01399534 , version 1

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Wyean Chang, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin. Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers. Winter Simulation Conference, Dec 2016, Arlington, United States. ⟨hal-01399534⟩
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