Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study - Inria - Institut national de recherche en sciences et technologies du numérique
Communication Dans Un Congrès Année : 2023

Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study

John O’shanahan
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Résumé

Existing research emphasises limited success rates for Lean implementation in Small and Medium Sized Organisations. The objective of this research was to test and validate the applicability of Design for Lean Six Sigma methodology in a case study within a micro enterprise. The DFLSS model of Define-Measure-Explore-Develop and Implement was utilised to redesign a new order entry process within the case study organisation. The results confirmed that utilising Define for Lean Six Sigma and the voice of the customer enabled a new order entry design that improved productivity, reduced nonvalue add steps and reduced order turnaround times while increasing revenue. The study demonstrates the applicability of Lean to smaller organisations and the effective application of the Define for Lean Six Sigma methodology.
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Dates et versions

hal-04735687 , version 1 (15-10-2024)

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John O’shanahan, Olivia Mcdermott, John Noonan. Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study. 8th European Lean Educator Conference (ELEC), Nov 2022, Galway, Ireland. pp.318-328, ⟨10.1007/978-3-031-25741-4_27⟩. ⟨hal-04735687⟩
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