Product-Service Systems Lifecycle Management in Industry: Interests and Exploited Data
Résumé
Product-Service Systems (PSS) emerged as a response to the market demand for specific solutions to meet their needs in a competitive and sustainable way. In order to manage and improve the value offered to the customer, lifecycle information needs to be gathered and exploited. In this paper, we present a survey realized among PSS providers, aiming to identify the exploitations and anticipations serving best industry’s current interests. These exploitations were divided in five categories, which the respondents were invited to rank according to the pertinence to their business. The survey also covers the investigation of which data the providers dispose to achieve these exploitations. The answers were compared to general information about the PSS offered by the respondents, such as the type of PSS, product smartness level and type of services offered. The results indicate an initial stage of PSS development, with an important potential to improve. This analysis will further guide the proposition of an information system architecture for PSS lifecycle management in closed-loop, which may integrate the exploitations highlighted by the survey.
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