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Communication Dans Un Congrès Année : 2021

Helping Professionals Select Persona Interview Questions Using Natural Language Processing

Résumé

Personas are often created based on user interviews. Yet, researchers rarely make their interview questions publicly available or justify how they were chosen. We manually extract 276 interview questions and categorize them into 10 themes, making this list publicly available for researchers and practitioners. We also demonstrate an approach of using natural language processing to assist in selecting persona interview questions for a given use case.
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hal-04292351 , version 1 (17-11-2023)

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Joni Salminen, Kamal Chhirang, Soon-Gyo Jung, Bernard J. Jansen. Helping Professionals Select Persona Interview Questions Using Natural Language Processing. 18th IFIP Conference on Human-Computer Interaction (INTERACT), Aug 2021, Bari, Italy. pp.280-290, ⟨10.1007/978-3-030-85613-7_20⟩. ⟨hal-04292351⟩
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