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Communication Dans Un Congrès Année : 2020

Orchestration of an e-Government Network: Capturing the Dynamics of e-Government Service Delivery Through Theoretical Analysis and Mathematical Forecasting

Sayantan Khanra
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  • PersonId : 1153722
Rojers P. Joseph
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Résumé

Despite the recent growth in e-Government services, there is a paucity of research dedicated to explaining the dynamism of an e-Government network in the extant literature. The process of an e-Government service delivery is vulnerable to changes in the degree of benefits delivered to the public through the e-Government network. Therefore, we developed a theoretical model which is grounded on the actor-network theory, and formulated a mathematical model following the Bass diffusion model to explain the dynamics of various actors within an e-Government network. We also conducted a meta-ethnography study on e-Government maturity models to understand the key benefits of a mature e-Government network. Furthermore, we proposed a technique based on system dynamics modeling, which could aid appropriate authorities in forecasting network stability and monitoring performance of an e-Government network. The study may also aid future researchers, policymakers, and practitioners in conceptualizing the dynamic processes involved in e-Government service delivery.
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hal-03744802 , version 1 (03-08-2022)

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Sayantan Khanra, Rojers P. Joseph. Orchestration of an e-Government Network: Capturing the Dynamics of e-Government Service Delivery Through Theoretical Analysis and Mathematical Forecasting. International Working Conference on Transfer and Diffusion of IT (TDIT), Dec 2020, Tiruchirappalli, India. pp.219-229, ⟨10.1007/978-3-030-64861-9_20⟩. ⟨hal-03744802⟩
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