The Influence of Public Service Experience on Adopting Digital Government Innovations in Ethiopia
Résumé
This research explored the moderating effect of public service experience on the adoption of digital government innovations in Ethiopia. The results from the structural equation modeling (SEM) reveal that public service experience positively moderates the relationship between effort expectancy and behavioral intention to adopt digital government innovations. Unlike previous studies which found that experience positively moderates the relationship between effort expectancy and behavioral intention of less experienced ICT users, this study finds that the longer the time spent in the public service, the higher the perception of government employees regarding the ease of use (effort expectancy) of the digital innovation. The findings might be attributable to the lack of training for government staff. The paper makes recommendations for IS research, government policy and practice in similar low-income countries.
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