The Successful Commercialization of a Digital Twin in an Industrial Product Service System - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2020

The Successful Commercialization of a Digital Twin in an Industrial Product Service System

Paolo Gaiardelli
  • Fonction : Auteur
  • PersonId : 996323
David Harrison
  • Fonction : Auteur
  • PersonId : 1132068

Résumé

This paper describes the design, development and commercialization of a digital twin in an industrial product service system (industrial PSS). The twin was one of a number developed as part of a Smart Twin project in Switzerland with multiple industrial partners. The case here follows a commercialization process for digital twin-enabled services and will highlight some of the critical success factors. The service provided with the support of the digital twin was based on the reliable and predictable operation of a server room. Equipment in the room comes from several original equipment manufacturers (OEMs), and a system integrator manages the system. The approach is to apply action research as the methodology on a single case and then to identify and assess the aspects where Service Dominant (S-D) logic supported or hindered the development of the new digital technology-based service that was being co-created between the supplier and the customer. The analysis of the case confirmed that S-D logic supported the development of Smart Service offerings and showed that value co-creation can be developed.
Fichier principal
Vignette du fichier
504014_1_En_32_Chapter.pdf (362.33 Ko) Télécharger le fichier
Origine : Accord explicite pour ce dépôt
Licence : CC BY - Paternité

Dates et versions

hal-03635645 , version 1 (30-06-2023)

Licence

Paternité

Identifiants

Citer

Oliver Stoll, Shaun West, Paolo Gaiardelli, David Harrison, Fintan J. Corcoran. The Successful Commercialization of a Digital Twin in an Industrial Product Service System. IFIP International Conference on Advances in Production Management Systems (APMS), Aug 2020, Novi Sad, Serbia. pp.275-282, ⟨10.1007/978-3-030-57997-5_32⟩. ⟨hal-03635645⟩
10 Consultations
67 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More