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Conference Papers Year : 2021

Mediating Intimacy with DearBoard: a Co-Customizable Keyboard for Everyday Messaging

Abstract

Co-customizations are collaborative customizations in messaging apps that all conversation members can view and change, e.g. the color of chat bubbles on Facebook Messenger. Co-customizations grant new opportunities for expressing intimacy; however, most apps offer private customizations only. To investigate how people in close relationships integrate co-customizations into their established communication app ecosystems, we built DearBoard: an Android keyboard that allows two people to co-customize its color theme and a toolbar of expression shortcuts (emojis and GIFs). In a 5-week field study with 18 pairs of couples, friends, and relatives, participants expressed their shared interests, history, and knowledge of each other through co-customizations that served as meaningful decorations, interface optimizations, conversation themes, and non-verbal channels for playful, affectionate interactions. The co-ownership of the co-customizations invited participants to negotiate who customizes what and for whom they customize. We discuss how co-customizations mediate intimacy through place-making efforts and suggest design opportunities.
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Dates and versions

hal-03603480 , version 1 (09-03-2022)

Identifiers

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Carla Griggio, Arissa Sato, Wendy E. Mackay, Koji Yatani. Mediating Intimacy with DearBoard: a Co-Customizable Keyboard for Everyday Messaging. CHI 2021 - ACM Conference on Human Factors in Computing Systems, May 2021, Yokohama, Japan. ⟨10.1145/3411764.3445757⟩. ⟨hal-03603480⟩
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