As natural and human disaster are increasingly affecting people’s lives around the globe in a growing and variegated way, the need to be prepared for a variety of conditions is imperative. Notwithstanding the relevance of ICT in assisting in preparedness and the importance of addressing the diversity of the population have been recognized, there are still gaps in understanding How to properly apply these principles in emergency management. This study explores how indoor navigation technology can contribute to faster, better and safer evacuations by providing useful information to emergency personnel and affected public at the scene of the evacuation. For this purpose, the ongoing INSIDE project aims to take an existing mobile app that provides universally designed indoor-navigation at Oslo Metropolitan University, the OsloMet application, and re-design it to support first responders with situational awareness assistance as well as to assist the public in evacuating efficiently. Contextually, a survey has been conducted among emergency services’ representatives, in order to identify what information and functionality could be valuable for their work during emergency evacuations.