Understanding the Adoption and Use of E-tail Websites: An Empirical Analysis Based on the Revised UTAUT2 Model Using Risk and Trust Factors - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2019

Understanding the Adoption and Use of E-tail Websites: An Empirical Analysis Based on the Revised UTAUT2 Model Using Risk and Trust Factors

Abstract

Although electronic retail platforms offer a more efficient means for providing goods and services, its adoption by users in developing countries remains encumbered with deep skepticism. Despite substantial investments, many users are reluctant to use electronic retail websites due to trust and risk issues. The objective of this study therefore is to develop and empirically test a model for predicting the factors affecting users’ acceptance of electronic retail websites. We adapted the revised United Theory of Acceptance and Use of Technology (UTAUT) model to evaluate the importance of risk and trust factors on the behavioral intentions and use of e-tail websites within a sub-Saharan African context. For this purpose, we employed the variance-based Structural Equation Model (SEM) to analyze survey data collected from 207 e-tail users in Nigeria. The proposed model explained 67.5% of the variance in behavioral intention and 43.5% in use behavior. While our empirical results show that behavioral intention and use of electronic retail websites are mainly influenced by habit, the risk-trust inter-relationships to behavioral intention portray mixed findings.
Fichier principal
Vignette du fichier
484827_1_En_14_Chapter.pdf (578.53 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-02294689 , version 1 (23-09-2019)

Licence

Attribution

Identifiers

Cite

Kayode Odusanya, Olu Aluko, Banita Lal. Understanding the Adoption and Use of E-tail Websites: An Empirical Analysis Based on the Revised UTAUT2 Model Using Risk and Trust Factors. International Working Conference on Transfer and Diffusion of IT (TDIT), Jun 2019, Accra, Ghana. pp.191-211, ⟨10.1007/978-3-030-20671-0_14⟩. ⟨hal-02294689⟩
67 View
52 Download

Altmetric

Share

Gmail Facebook X LinkedIn More