Components of Trust Influencing eGovernment Adoption in Germany - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2011

Components of Trust Influencing eGovernment Adoption in Germany

Abstract

User acceptance plays a pivotal role in success of all IS projects. Yet, most of the e-government endeavors worldwide have fallen short of their potential. Online transactions with public administrations are plagued with concerns of data protection and privacy resulting in reluctance to engage in egovernment. Although trust is confirmed to be an effective instrument for dealing with the anxiety of the faceless transactions, the majority of trust studies have been conducted in the context of e-commerce. Until now, relatively little research has focused on the role of trust influencing willingness of citizens to use e-government services. Based on a nationwide representative survey, our study contributes to prior literature by delivering the empirically-validated components of trust influencing the adoption of e-government in Germany. Enhanced with a research model of trust, this paper promotes a better understanding of the factors that halt or slow down e-government adoption in the German household.
Fichier principal
Vignette du fichier
978-3-642-22878-0_8_Chapter.pdf (72.87 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01589102 , version 1 (18-09-2017)

Licence

Attribution

Identifiers

Cite

Cigdem Akkaya, Manuela Obermeier, Petra Wolf, Helmut Krcmar. Components of Trust Influencing eGovernment Adoption in Germany. 10th Electronic Government (EGOV), Aug 2011, Delft, Netherlands. pp.88-99, ⟨10.1007/978-3-642-22878-0_8⟩. ⟨hal-01589102⟩
121 View
112 Download

Altmetric

Share

Gmail Facebook X LinkedIn More