Towards a Method for IT Service Management - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2011

Towards a Method for IT Service Management

Abstract

To cope with the challenges in IT service management, methods are required that purposefully reduce the complexity inherent to enterprises – with regard to both business and IT –, facilitate communication among groups of stakeholders and support the management of IT services along their life cycle. In this paper we investigate the potentials of an enterprise modelling approach to IT service management and reflect upon design alternatives for corresponding modelling constructs. We present research in progress that is intended as foundation for discussion with and discursive evaluation by peers and domain experts.
Fichier principal
Vignette du fichier
978-3-642-24849-8_14_Chapter.pdf (1.52 Mo) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-01572399 , version 1 (07-08-2017)

Licence

Attribution

Identifiers

Cite

Heiko Kattenstroth, David Heise. Towards a Method for IT Service Management. 4th Practice of Enterprise Modeling (PoEM), Nov 2011, Oslo, Norway. pp.178-192, ⟨10.1007/978-3-642-24849-8_14⟩. ⟨hal-01572399⟩
128 View
87 Download

Altmetric

Share

Gmail Facebook X LinkedIn More