Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2012

Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation

Margherita Peruzzini
  • Fonction : Auteur
  • PersonId : 991315
Michele Germani
  • Fonction : Auteur
  • PersonId : 876471
Claudio Favi
  • Fonction : Auteur
  • PersonId : 1008651

Résumé

PLM is a widely recognized approach to reduce time to market, increase process efficiency and control product lifecycle. However, service-oriented management is becoming increasingly popular to create new business infrastructures able to self-organize tangible and intangible manufacturing assets in a distributed and interoperable way [1]. The final scope is to manage not simply the Product but also Services along the value chain. The great modern challenge is the implementation of such a service-oriented approach and the shift from PLM (Product Lifecycle Management) to SLM (Service Lifecycle Management). This paper proposes a structured method to define a TO-BE service-oriented scenario and elicit business requirements towards the creation of an SLM-based ecosystem. A case study is developed in collaboration with an Italian company leader in household appliances. It focuses on washing machine, investigates AS-IS and TO-BE business scenarios by adopting Functional Analysis and Business Use Cases (BUC), and then defines the necessary business requirements to implement a service-based approach and create the future SLM ecosystem.
Fichier principal
Vignette du fichier
978-3-642-35758-9_10_Chapter.pdf (607.35 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01526119 , version 1 (22-05-2017)

Licence

Paternité

Identifiants

Citer

Margherita Peruzzini, Michele Germani, Claudio Favi. Shift from PLM to SLM: A Method to Support Business Requirements Elicitation for Service Innovation. 9th International Conference on Product Lifecycle Management (PLM), Jul 2012, Montreal, QC, Canada. pp.111-123, ⟨10.1007/978-3-642-35758-9_10⟩. ⟨hal-01526119⟩
151 Consultations
271 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More