Reference Decision Models in the Medico-social Service Sector - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2013

Reference Decision Models in the Medico-social Service Sector

Henri Kromm
  • Fonction : Auteur
  • PersonId : 861363

Résumé

This paper aims at defining a dedicated method to analyse existing systems and to implement target models for social and medico-social structures in France. Based on GRAI Method, one proposes generic models for decisional systems and processes. The first application presented here proves that reference models could be used to identify strengths and weaknesses but also specific performance indicators more adapted than existing ones. The main observed results are an improvement of the added value of service and an optimization of strategic management tools. In a second time, we demonstrate that it is necessary to specify reference models for each kind of the 15 structures in order to take into account the people particularisms on one hand and to improve information system to answer efficiently to user needs and institutional requests on the other hand.
Fichier principal
Vignette du fichier
978-3-642-40361-3_54_Chapter.pdf (150.91 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01470649 , version 1 (17-02-2017)

Licence

Paternité

Identifiants

Citer

Henri Kromm, Yves Ducq. Reference Decision Models in the Medico-social Service Sector. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. pp.422-429, ⟨10.1007/978-3-642-40361-3_54⟩. ⟨hal-01470649⟩
252 Consultations
93 Téléchargements

Altmetric

Partager

Gmail Facebook X LinkedIn More