@inproceedings{kromm:hal-01470649, TITLE = {{Reference Decision Models in the Medico-social Service Sector}}, AUTHOR = {Kromm, Henri and Ducq, Yves}, URL = {https://inria.hal.science/hal-01470649}, NOTE = {Part VI: Services, Supply Chains and Operations}, BOOKTITLE = {{19th Advances in Production Management Systems (APMS)}}, ADDRESS = {Rhodes, Greece}, EDITOR = {Christos Emmanouilidis and Marco Taisch and Dimitris Kiritsis}, PUBLISHER = {{Springer}}, SERIES = {Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services}, VOLUME = {AICT-398}, NUMBER = {Part II}, PAGES = {422-429}, YEAR = {2012}, MONTH = Sep, DOI = {10.1007/978-3-642-40361-3\_54}, KEYWORDS = {performance indicators ; business models ; medico-social sector ; modeling ; decisional system ; process models ; quality management}, PDF = {https://inria.hal.science/hal-01470649/file/978-3-642-40361-3_54_Chapter.pdf}, HAL_ID = {hal-01470649}, HAL_VERSION = {v1}, }