Monitoring and Controlling in an Industrial Service Ecosystem - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2013

Monitoring and Controlling in an Industrial Service Ecosystem

Marco Taisch
  • Function : Author
  • PersonId : 931901
Mohammadreza Heydari Alamdari
  • Function : Author
  • PersonId : 991725
Christian Zanetti
  • Function : Author
  • PersonId : 999948


Industrial companies usually have a defined product development process, but they lack a sufficiently defined service development process as found in traditional service companies [1]. Many firms recognize that the existing corporate structures and processes do not allow for efficient development and market positioning of innovative services. In addition, they are faced with the problem of being poorly equipped with appropriate approaches, methodologies and tools for an efficient development of services. Other problems can include the high complexity of services, missing organizational structures, lack of innovative climate and inadequate qualifications [1], [2]. It should be emphasized at this point that the lack of service performance assessment and monitoring is the cause of errors, redundancy and duplication of work between the main actors of industrial service ecosystem [3].In this respect, the purpose of this paper is therefore to lay the foundations for a monitoring and controlling framework related to an industrial service ecosystem. These foundations are based on establishing methods and tools to select, identify and use proper KPIs within an industrial service ecosystem. Accordingly, monitoring framework will support enterprises to control their goals and decision-making processes within the industrial service ecosystem while providing them a monitoring cockpit.
Fichier principal
Vignette du fichier
978-3-642-41263-9_26_Chapter.pdf (289.09 Ko) Télécharger le fichier
Origin : Files produced by the author(s)

Dates and versions

hal-01451757 , version 1 (01-02-2017)





Marco Taisch, Mohammadreza Heydari Alamdari, Christian Zanetti. Monitoring and Controlling in an Industrial Service Ecosystem. 20th Advances in Production Management Systems (APMS), Sep 2013, State College, PA, United States. pp.210-217, ⟨10.1007/978-3-642-41263-9_26⟩. ⟨hal-01451757⟩
115 View
75 Download



Gmail Facebook X LinkedIn More