Rate-Based Daily Arrival Process Models with Application to Call Centers - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Journal Articles Operations Research Year : 2016

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hal-01399539 , version 1 (19-11-2016)

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Boris Oreshkin, Nazim Régnard, Pierre L'Ecuyer. Rate-Based Daily Arrival Process Models with Application to Call Centers. Operations Research, 2016, 64 (2), pp.ii-iv, 273-559. ⟨10.1287/opre.2016.1484⟩. ⟨hal-01399539⟩
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