Toward an Ontology-Based Chatbot Endowed with Natural Language Processing and Generation
Résumé
With the last evolution of the web, several new means of communication have showed up. In the commercial domain, chatbot tech-nologies are now considered as essential for providing a wide range of ser-vices (e.g. search, FAQ, assistance) to the end-user, and to make a client a faithful customer. In this paper, we propose an on-going work on the denition and implementation of SynchroBot, an ontology-based chat-bot that relies on Semantic Web and NLP models and technologies to support user-machine dialogical interaction in the e-commerce domain.
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