Towards a Performance Measurement System to Control Disaster Response - Inria - Institut national de recherche en sciences et technologies du numérique Access content directly
Conference Papers Year : 2010

Towards a Performance Measurement System to Control Disaster Response

Didier Gourc
Matthieu Lauras
François Galasso
  • Function : Author
  • PersonId : 1028099

Abstract

During a crisis, the main goal for decision-makers consists in restoring a stabilized nominal mode. The stakeholders have to face an important pressure and drastic constraints of response time and coordination. This study proposes a method assisting these stakeholders in their choices while carrying out a performance evaluation of the activities run during the crisis response process. Currently, in crises, the performance evaluation is only used subsequently due to difficulties in gathering and aggregating information into trustable performance indicators. The interest of this paper is to present this method which permits to obtain a relevant decision support system. Decision-makers will use it to resolve the crisis based on performance assessment. A case study about crisis management within the French Red Cross non-governmental organization is developed in order to explain how performance indicators can on the one hand support crisis response management and on the other hand improve the collaboration of stakeholders.
Fichier principal
Vignette du fichier
pro22.pdf (112.2 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01055993 , version 1 (25-08-2014)

Licence

Attribution

Identifiers

Cite

Carine Rongier, Didier Gourc, Matthieu Lauras, François Galasso. Towards a Performance Measurement System to Control Disaster Response. 11th IFIP WG 5.5 Working Conference on Virtual Enterprises (PRO-VE), Oct 2010, Saint-Etienne, France. pp.189-196, ⟨10.1007/978-3-642-15961-9_22⟩. ⟨hal-01055993⟩
150 View
337 Download

Altmetric

Share

Gmail Facebook X LinkedIn More