Customer Service Training VR Game System Using a Multimodal Conversational Agent - Inria - Institut national de recherche en sciences et technologies du numérique
Conference Papers Year : 2020

Customer Service Training VR Game System Using a Multimodal Conversational Agent

Abstract

Hospitality is the primary focus in many service industries. Staff can improve customer satisfaction by grasping the customer’s situation accurately and responding to it appropriately. To cultivate these skills, we propose a VR training system based on multimodal recognition of the customer’s status during service. A preliminary user study of a claim handling situation is also summarized.
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hal-03686022 , version 1 (02-06-2022)

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Tomoya Furuno, Yuji Omi, Satoru Fujita, Wang Donghao, Junichi Hoshino. Customer Service Training VR Game System Using a Multimodal Conversational Agent. 19th International Conference on Entertainment Computing (ICEC), Nov 2020, Xi'an, China. pp.277-281, ⟨10.1007/978-3-030-65736-9_25⟩. ⟨hal-03686022⟩
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