Tutorial Mismatches: Investigating the Frictions due to Interface Differences when Following Software Video Tutorials - Inria - Institut national de recherche en sciences et technologies du numérique
Communication Dans Un Congrès Année : 2024

Tutorial Mismatches: Investigating the Frictions due to Interface Differences when Following Software Video Tutorials

Résumé

Video tutorials are the main medium to learn novel software skills. However, the User Interface (UI) presented in a video tutorial may differ from the learner’s UI because of customizations or differences in software versions. We investigate the frictions resulting from such differences on a learners’ ability to reproduce a task demonstrated in a video tutorial. Through a morphological analysis, we first identify 13 types of "interface differences" that differ in terms of availability, reachability and spatial location of features in the interface. To better assess the frictions resulting from each of these differences, we then conduct a laboratory study with 26 participants instructed to reproduce a vector graphics editing task. Our results highlight interesting UI comparison behaviors, and illustrate various approaches employed to visually locate features.
Fichier principal
Vignette du fichier
tutorialMismatchesAuthor.pdf (1.34 Mo) Télécharger le fichier
Origine Fichiers produits par l'(les) auteur(s)

Dates et versions

hal-04570989 , version 1 (07-05-2024)

Licence

Identifiants

Citer

Raphaël Perraud, Aurélien Tabard, Sylvain Malacria. Tutorial Mismatches: Investigating the Frictions due to Interface Differences when Following Software Video Tutorials. ACM Conference on Designing Interactive Systems (DIS 2024), Jul 2024, Copenhagen, Denmark. pp.1942 - 1955, ⟨10.1145/3643834.3661511⟩. ⟨hal-04570989⟩
221 Consultations
152 Téléchargements

Altmetric

Partager

More