Assistance systems designed to help workers in their jobs are increasingly used in industry. Technological progress makes these systems more powerful and extensive, but often nobody questions the extent to which they actually support the users and do not patronize them. For the development of such systems, we found the requirement analysis to be rather complex because human factors and social constraints are more difficult to determine than technical requirements. To counteract these difficulties, we pursue in our approach the involvement of people as knowledge carriers in the development of new technologies. In this paper we outline our framework how human factors aspects of acceptance and job satisfaction can be taken into account in the conception and design of assistance systems.