In this paper, we examine the policy documents that define the Norwegian policies on language use in the public sector, with an emphasis on how ICT is mentioned as a tool for creating a public sector language citizens find easy to understand. Norway and other countries have had a series of projects aimed at making the public sector use plain language in their communication with citizens. We present two example cases of successful plain language use and one less successful case, and discuss these cases using the lens of new institutional theory. We argue that the institutional context of change and user-centricity have had a major impact on the success of our example cases.