Simulation-Based Service Process Benchmarking in Product-Service Ecosystems - Inria - Institut national de recherche en sciences et technologies du numérique
Communication Dans Un Congrès Année : 2013

Simulation-Based Service Process Benchmarking in Product-Service Ecosystems

Maik Herfurth
  • Fonction : Auteur
  • PersonId : 1000998
Thomas Schuster
  • Fonction : Auteur
  • PersonId : 992756

Résumé

Increasing market competition leads to a differentiation of service providers by offering hybrid services as value added services. In product-service ecosystems the effectiveness of cross-company business processes constitutes a major competitive factor. In this paper, we present a procedure model for simulation-based process benchmarking in the domain of industrial service procurement. In focus are cross-company business processes in service networks in bilateral collaboration scenarios of service providers and service consumers. A systematic analysis of performance indicators measures reveals weaknesses and potential for improvement. A set of hands on uses cases realizes validation and evaluation of yielded benchmarking results.
Fichier principal
Vignette du fichier
978-3-642-40543-3_5_Chapter.pdf (118.76 Ko) Télécharger le fichier
Origine Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01463279 , version 1 (09-02-2017)

Licence

Identifiants

Citer

Maik Herfurth, Thomas Schuster, Peter Weiss. Simulation-Based Service Process Benchmarking in Product-Service Ecosystems. 14th Working Conference on Virtual Enterprises, (PROVE), Sep 2013, Dresden, Germany. pp.40-47, ⟨10.1007/978-3-642-40543-3_5⟩. ⟨hal-01463279⟩
179 Consultations
138 Téléchargements

Altmetric

Partager

More