Implementing the BIM methodology relies on mastering new digital ways of working. However approaches to BIM often lack a holistic perspective that span the whole building lifecycle. The omission of Product Lifecycle Management functions in the implementation of the BIM methodology can lead to failures in delivering the benefits of BIM to operations and diminish its value to clients with large property portfolios. In an empirical study, the paper presents an investigation into the current situation of BIM using an Australian commercial property development project. It explores implications of partial implementation for the building lifecycle. Case study findings identify deficiencies in the project environment, management shortcomings associated with the specifics of client requirements, and difficulties in the transverse use of BIM and PLM platforms due to human interface problems.