Effect of Website Quality Factors on the Success of Agricultural Products B2C E-commerce
Résumé
By applying analytic hierarchy process to extend the D&M IS
success model, this paper builds a user preference hierarchical model
for online consumers to select the most preferred website; this model is
mainly constituted by the quality of information, service, system and
supplier. Empirical study on agricultural products B2C field has shown
that service quality is the most important factor affecting the website
selections of online consumers, and e-commerce businesses should make
greater efforts to improve the reliability and the rapid responsiveness
of service. As supplier quality is highly correlated with user
preferences, e-commerce businesses should take a balance strategy to
increase product range, improve product quality with lower product price
at the same time Information currency is high in the ranking, so
e-commerce businesses should pay attention to update information on the
website timely.
Domaines
Informatique [cs]Origine | Fichiers produits par l'(les) auteur(s) |
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