The E-Government and E-Services (EGES) Conference at WCC 2010 was a cooperation of a number of groups that already have well-established activities in the field of e-government, e-governance, e-business, etcetera. Notably IFIP working group 8.5 (Information Systems in Public Administration) IFIP working group 6.11 (Communication, Information and Security Aspects of E-Business, E-services and E-society) and the CSI SIG on E-Governance (Computer Society of India Special Interest Group on E-Governance) joined forces with the Program Co-chairs to make this stream of the IFIP World Computer Congress indeed outstanding and challenging. At this event, contributions with perspectives from researchers, practitioners and policymakers were presented. Looking at these three angles has led to new perspectives and a better understanding of the challenges and opportunities that come with developing and implementing e-government services and applications. With this new area of IT applications, there is a great need to share good practices across different parts of the world - the developed world and the emerging economies, the domains of government and business, and also to promote academic and research work to build the theoretical foundations for this field. This field has great potential to improve delivery of services from governments to citizens and interaction between different parts of government and public administration, between government and businesses, and of course between government and citizens. We hope this conference will be seen a step towards addressing the digital divide and rural-urban divide.