Contribution to the Definition and Modeling of Service and Service Activities - Inria - Institut national de recherche en sciences et technologies du numérique
Communication Dans Un Congrès Année : 2010

Contribution to the Definition and Modeling of Service and Service Activities

Résumé

For a long time, it was highlighted that the service is intangible or immaterial; these characteristics are mainly used to distinguish the service, making it incomparable with good. The set of proposed definitions and characteristics that led to debates between specialists in economics for several years and gave place to a variety of visions and approaches are still not consensual and science engineers challenge. Goal of this paper is to present, on the one hand, the existing literature proposed by economists concerning services (definitions and specificities) and, on the other, arguments proposed by science engineers that challenge them. That study allows us to propose a generic definition of what a service is and a preliminary model of a service activity.
Fichier principal
Vignette du fichier
03380608.pdf (296.63 Ko) Télécharger le fichier
Origine Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01055803 , version 1 (13-08-2014)

Licence

Identifiants

Citer

Mounir Badja, Wael Touzi, Thècle Alix. Contribution to the Definition and Modeling of Service and Service Activities. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.619-626, ⟨10.1007/978-3-642-16358-6_77⟩. ⟨hal-01055803⟩
133 Consultations
175 Téléchargements

Altmetric

Partager

More