Virtual Team Performance Depends on Distributed Leadership
Résumé
In this paper we present a detailed analysis of
World of Warcraft virtual team collaboration. A number of competitive
synchronous virtual teams were investigated in-situ and unobtrusively.
We observed a large gap in team performance between the various teams.
An initial statistic study showed that, in teams of this level,
individual player performance was not the primary driver for the large
discrepancy in team performance. This led to the argument that
differences in intra-team collaboration and communication might be a
significant driver for the discrepancy in team performance. In total 16
hours of audio recordings of gaming sessions of virtual teams were
analyzed. The analysis indicates that distributed leadership instead of
authoritative leadership is more common in successful synchronous
virtual teams.
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