The aim of this paper is to introduce a problem of e-health services quality management. The process of delivering e-health services to users consists of two major tasks: service personalization and resources allocation. In this paper we introduce a use-cases of e-health system and distinguish services that can be offered. In order to satisfy user requirements one have to manage resources properly especially when communication conditions change (e.g. in an ambulance). An exemplary solution has been presented and conclusions for further work have been formulated.