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            <title xml:lang="en">Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool</title>
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                <forename type="first">Hans</forename>
                <forename type="middle">J.</forename>
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            <idno type="halRefHtml">&lt;i&gt;20th International Conference on Electronic Government (EGOV)&lt;/i&gt;, Sep 2021, Granada, Spain. pp.117-133, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-030-84789-0_9"&gt;&amp;#x27E8;10.1007/978-3-030-84789-0_9&amp;#x27E9;&lt;/a&gt;</idno>
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            <idno type="stamp" n="IFIP">IFIP - International Federation for Information Processing</idno>
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                <title xml:lang="en">Practitioners’ Perceptions of Fitness to Task of a Leading Disaster Response Management Tool</title>
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                    <forename type="first">Hans</forename>
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                    <forename type="first">Eric</forename>
                    <forename type="middle">E.</forename>
                    <surname>Holdeman</surname>
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                <title level="m">Lecture Notes in Computer Science</title>
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                  <title>20th International Conference on Electronic Government (EGOV)</title>
                  <date type="start">2021-09-07</date>
                  <date type="end">2021-09-09</date>
                  <settlement>Granada</settlement>
                  <country key="ES">Spain</country>
                </meeting>
                <editor>Hans Jochen Scholl</editor>
                <editor>J. Ramon Gil-Garcia</editor>
                <editor>Marijn Janssen</editor>
                <editor>Evangelos Kalampokis</editor>
                <editor>Ida Lindgren</editor>
                <editor>Manuel Pedro Rodríguez Bolívar</editor>
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                  <publisher>Springer International Publishing</publisher>
                  <biblScope unit="serie">Electronic Government</biblScope>
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                  <biblScope unit="pp">117-133</biblScope>
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                <term xml:lang="en">Disaster response management</term>
                <term xml:lang="en">Coordination of emergency responses</term>
                <term xml:lang="en">Information and communication technologies</term>
                <term xml:lang="en">ICTs</term>
                <term xml:lang="en">Crisis Information Management Systems</term>
                <term xml:lang="en">CIMS</term>
                <term xml:lang="en">WebEOC</term>
                <term xml:lang="en">National Incident Management System</term>
                <term xml:lang="en">NIMS</term>
                <term xml:lang="en">Incident command system</term>
                <term xml:lang="en">ICS</term>
                <term xml:lang="en">Commercial off-the-shelf systems</term>
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              <p>Crisis Information Management Systems (CIMS) have been used in Emergency and Disaster Response Management for decades. However, while these systems have emerged and improved over time, they still appear to provide lower efficacy when incidents become more complex, and, in particular, when used in the context of multijurisdictional responses to large and growing incidents and extreme events. Most CIMS like E Team, Veoci, or WebEOC are commercial off-the-shelf systems (COTS), which allow for and also require from emergency response units the customization of the application to their own specific needs. This survey-informed study took a look at practitioners’ experiences with one of the most widely used CIMS, that is, WebEOC. The results were mixed at best and confirm other studies, which pointed at WebEOC’s lack of scalability, interoperability, network security, and ease of use. The study concludes that in the face of ever more frequent incidents of greater magnitude the case for developing and deploying securely interoperable and scalable CIMS is compelling and has to be addressed.</p>
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              <org type="consortium">TC 8</org>
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          <orgName>University of Washington [Seattle]</orgName>
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