<?xml version="1.0" encoding="utf-8"?>
<TEI xmlns="http://www.tei-c.org/ns/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:hal="http://hal.archives-ouvertes.fr/" xmlns:gml="http://www.opengis.net/gml/3.3/" xmlns:gmlce="http://www.opengis.net/gml/3.3/ce" version="1.1" xsi:schemaLocation="http://www.tei-c.org/ns/1.0 http://api.archives-ouvertes.fr/documents/aofr-sword.xsd">
  <teiHeader>
    <fileDesc>
      <titleStmt>
        <title>HAL TEI export of hal-02510097</title>
      </titleStmt>
      <publicationStmt>
        <distributor>CCSD</distributor>
        <availability status="restricted">
          <licence target="https://creativecommons.org/publicdomain/zero/1.0/">CC0 1.0 - Universal</licence>
        </availability>
        <date when="2026-05-21T02:39:49+02:00"/>
      </publicationStmt>
      <sourceDesc>
        <p part="N">HAL API Platform</p>
      </sourceDesc>
    </fileDesc>
  </teiHeader>
  <text>
    <body>
      <listBibl>
        <biblFull>
          <titleStmt>
            <title xml:lang="en">Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy</title>
            <author role="aut">
              <persName>
                <forename type="first">Ali</forename>
                <forename type="middle">Abdallah</forename>
                <surname>Alalwan</surname>
              </persName>
              <idno type="halauthorid">1118988-0</idno>
              <affiliation ref="#struct-1004224"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Abdullah</forename>
                <forename type="middle">M.</forename>
                <surname>Baabdullah</surname>
              </persName>
              <email type="md5">f36796aaad1cea2c9c635a709b461be7</email>
              <email type="domain">kau.edu.sa</email>
              <idno type="idhal" notation="numeric">1027757</idno>
              <idno type="halauthorid" notation="string">1546318-1027757</idno>
              <affiliation ref="#struct-422761"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Nripendra</forename>
                <forename type="middle">P.</forename>
                <surname>Rana</surname>
              </persName>
              <email type="md5">d63860837721f488c6a2fe09050f9e9c</email>
              <email type="domain">gmail.com</email>
              <idno type="idhal" notation="numeric">999539</idno>
              <idno type="halauthorid" notation="string">1118959-999539</idno>
              <affiliation ref="#struct-470983"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Yogesh</forename>
                <surname>Dwivedi</surname>
              </persName>
              <email type="md5">1b540ceced139346824276505b9a1f98</email>
              <email type="domain">gmail.com</email>
              <idno type="idhal" notation="numeric">999540</idno>
              <idno type="halauthorid" notation="string">1119012-999540</idno>
              <affiliation ref="#struct-555390"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Hatice</forename>
                <surname>Kizgin</surname>
              </persName>
              <email type="md5">fd39f5327b8be7ea897878039335d52b</email>
              <email type="domain">gmail.com</email>
              <idno type="idhal" notation="numeric">1066405</idno>
              <idno type="halauthorid" notation="string">1546319-1066405</idno>
              <affiliation ref="#struct-470983"/>
            </author>
            <editor role="depositor">
              <persName>
                <forename>Hal</forename>
                <surname>Ifip</surname>
              </persName>
              <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
              <email type="domain">inria.fr</email>
            </editor>
          </titleStmt>
          <editionStmt>
            <edition n="v1" type="current">
              <date type="whenSubmitted">2020-03-17 14:53:40</date>
              <date type="whenModified">2021-06-09 15:26:02</date>
              <date type="whenReleased">2020-03-17 15:02:39</date>
              <date type="whenProduced">2019-09-18</date>
              <date type="whenEndEmbargoed">2022-01-01</date>
              <ref type="file" target="https://inria.hal.science/hal-02510097v1/document">
                <date notBefore="2022-01-01"/>
              </ref>
              <ref type="file" subtype="author" n="1" target="https://inria.hal.science/hal-02510097v1/file/I3E2019_paper_52.pdf" id="file-2510097-2385725">
                <date notBefore="2022-01-01"/>
              </ref>
            </edition>
            <respStmt>
              <resp>contributor</resp>
              <name key="200187">
                <persName>
                  <forename>Hal</forename>
                  <surname>Ifip</surname>
                </persName>
                <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
                <email type="domain">inria.fr</email>
              </name>
            </respStmt>
          </editionStmt>
          <publicationStmt>
            <distributor>CCSD</distributor>
            <idno type="halId">hal-02510097</idno>
            <idno type="halUri">https://inria.hal.science/hal-02510097</idno>
            <idno type="halBibtex">alalwan:hal-02510097</idno>
            <idno type="halRefHtml">&lt;i&gt;18th Conference on e-Business, e-Services and e-Society (I3E)&lt;/i&gt;, Sep 2019, Trondheim, Norway. pp.50-61, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-030-29374-1_5"&gt;&amp;#x27E8;10.1007/978-3-030-29374-1_5&amp;#x27E9;&lt;/a&gt;</idno>
            <idno type="halRef">18th Conference on e-Business, e-Services and e-Society (I3E), Sep 2019, Trondheim, Norway. pp.50-61, &amp;#x27E8;10.1007/978-3-030-29374-1_5&amp;#x27E9;</idno>
            <availability status="restricted">
              <licence target="https://creativecommons.org/licenses/by/4.0/">CC BY 4.0 - Attribution<ref corresp="#file-2510097-2385725"/></licence>
            </availability>
          </publicationStmt>
          <seriesStmt>
            <idno type="stamp" n="IFIP-LNCS" corresp="IFIP">IFIP - Lecture Notes in Computer Science</idno>
            <idno type="stamp" n="IFIP">IFIP - International Federation for Information Processing</idno>
            <idno type="stamp" n="IFIP-TC" corresp="IFIP">IFIP Technical Committees </idno>
            <idno type="stamp" n="IFIP-WG" corresp="IFIP">Working Groups</idno>
            <idno type="stamp" n="IFIP-TC6" corresp="IFIP-TC">TC 6: Communication Systems</idno>
            <idno type="stamp" n="IFIP-WG6-11" corresp="IFIP-WG">WG 6-11: Communication Aspects of the e-World</idno>
            <idno type="stamp" n="IFIP-I3E" corresp="IFIP">Conference on e-Business, e-Services, and e-Society</idno>
            <idno type="stamp" n="IFIP-LNCS-11701" corresp="IFIP-LNCS">Digital Transformation for a Sustainable Society in the 21st Century</idno>
          </seriesStmt>
          <notesStmt>
            <note type="commentary">Part 1: E-Business</note>
            <note type="audience" n="2">International</note>
            <note type="invited" n="0">No</note>
            <note type="popular" n="0">No</note>
            <note type="peer" n="1">Yes</note>
            <note type="proceedings" n="1">Yes</note>
          </notesStmt>
          <sourceDesc>
            <biblStruct>
              <analytic>
                <title xml:lang="en">Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy</title>
                <author role="aut">
                  <persName>
                    <forename type="first">Ali</forename>
                    <forename type="middle">Abdallah</forename>
                    <surname>Alalwan</surname>
                  </persName>
                  <idno type="halauthorid">1118988-0</idno>
                  <affiliation ref="#struct-1004224"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Abdullah</forename>
                    <forename type="middle">M.</forename>
                    <surname>Baabdullah</surname>
                  </persName>
                  <email type="md5">f36796aaad1cea2c9c635a709b461be7</email>
                  <email type="domain">kau.edu.sa</email>
                  <idno type="idhal" notation="numeric">1027757</idno>
                  <idno type="halauthorid" notation="string">1546318-1027757</idno>
                  <affiliation ref="#struct-422761"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Nripendra</forename>
                    <forename type="middle">P.</forename>
                    <surname>Rana</surname>
                  </persName>
                  <email type="md5">d63860837721f488c6a2fe09050f9e9c</email>
                  <email type="domain">gmail.com</email>
                  <idno type="idhal" notation="numeric">999539</idno>
                  <idno type="halauthorid" notation="string">1118959-999539</idno>
                  <affiliation ref="#struct-470983"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Yogesh</forename>
                    <surname>Dwivedi</surname>
                  </persName>
                  <email type="md5">1b540ceced139346824276505b9a1f98</email>
                  <email type="domain">gmail.com</email>
                  <idno type="idhal" notation="numeric">999540</idno>
                  <idno type="halauthorid" notation="string">1119012-999540</idno>
                  <affiliation ref="#struct-555390"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Hatice</forename>
                    <surname>Kizgin</surname>
                  </persName>
                  <email type="md5">fd39f5327b8be7ea897878039335d52b</email>
                  <email type="domain">gmail.com</email>
                  <idno type="idhal" notation="numeric">1066405</idno>
                  <idno type="halauthorid" notation="string">1546319-1066405</idno>
                  <affiliation ref="#struct-470983"/>
                </author>
              </analytic>
              <monogr>
                <title level="m">Lecture Notes in Computer Science</title>
                <meeting>
                  <title>18th Conference on e-Business, e-Services and e-Society (I3E)</title>
                  <date type="start">2019-09-18</date>
                  <date type="end">2019-09-20</date>
                  <settlement>Trondheim</settlement>
                  <country key="NO">Norway</country>
                </meeting>
                <editor>Ilias O. Pappas</editor>
                <editor>Patrick Mikalef</editor>
                <editor>Yogesh K. Dwivedi</editor>
                <editor>Letizia Jaccheri</editor>
                <editor>John Krogstie</editor>
                <editor>Matti Mäntymäki</editor>
                <imprint>
                  <publisher>Springer International Publishing</publisher>
                  <biblScope unit="serie">Digital Transformation for a Sustainable Society in the 21st Century</biblScope>
                  <biblScope unit="volume">LNCS-11701</biblScope>
                  <biblScope unit="pp">50-61</biblScope>
                  <date type="datePub">2019</date>
                </imprint>
              </monogr>
              <idno type="doi">10.1007/978-3-030-29374-1_5</idno>
            </biblStruct>
          </sourceDesc>
          <profileDesc>
            <langUsage>
              <language ident="en">English</language>
            </langUsage>
            <textClass>
              <keywords scheme="author">
                <term xml:lang="en">E-satisfaction</term>
                <term xml:lang="en">Mobile interactivity</term>
                <term xml:lang="en">UTAUT2</term>
                <term xml:lang="en">Mobile app stores</term>
              </keywords>
              <classCode scheme="halDomain" n="info">Computer Science [cs]</classCode>
              <classCode scheme="halDomain" n="info.info-ni">Computer Science [cs]/Networking and Internet Architecture [cs.NI]</classCode>
              <classCode scheme="halTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halOldTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halTreeTypology" n="COMM">Conference papers</classCode>
            </textClass>
            <abstract xml:lang="en">
              <p>Despite the rapid growth in mobile stores (e.g., Apple Store, Google Play), scholarly research in this area is still in the early stages. In particular, there is a need for more empirical analysis of how the main features of these new systems shape the customer experience. This study aims to empirically identify and validate the key factors shaping users’ satisfaction toward mobile stores. The conceptual model was proposed based on a group of the main factors from the extended Unified Theory of Acceptance and Use of Technology (UTAUT2), mobile interactivity, and perceived security and privacy. The empirical analysis was conducted in Jordan by collecting data from a convenience sample of users of mobile stores. Structural equation modelling was applied to test the current study’s model. The results support the significant impact of performance expectancy, price value, hedonic motivation, personalization, responsiveness, and perceived security and privacy on user satisfaction. Discussion of the main limitations and future research directions are also provided.</p>
            </abstract>
            <particDesc>
              <org type="consortium">TC 6</org>
              <org type="consortium">WG 6.11</org>
            </particDesc>
          </profileDesc>
        </biblFull>
      </listBibl>
    </body>
    <back>
      <listOrg type="structures">
        <org type="institution" xml:id="struct-1004224" status="VALID">
          <orgName>Al-Balqa Applied University [Amman]</orgName>
          <desc>
            <address>
              <addrLine>Amman</addrLine>
              <country key="JO"/>
            </address>
          </desc>
        </org>
        <org type="institution" xml:id="struct-422761" status="VALID">
          <orgName>King Abdulaziz University</orgName>
          <desc>
            <address>
              <addrLine>Djeddah 21589</addrLine>
              <country key="SA"/>
            </address>
            <ref type="url">http://www.kau.edu.sa/home_english.aspx</ref>
          </desc>
        </org>
        <org type="laboratory" xml:id="struct-470983" status="VALID">
          <orgName>School of Management [Bradford]</orgName>
          <desc>
            <address>
              <addrLine>Emm Lane, Bradford, West Yorkshire BD9 4JL, UK</addrLine>
              <country key="GB"/>
            </address>
            <ref type="url">https://www.brad.ac.uk/management/</ref>
          </desc>
          <listRelation>
            <relation active="#struct-458472" type="direct"/>
          </listRelation>
        </org>
        <org type="laboratory" xml:id="struct-555390" status="VALID">
          <orgName>School of Management [Swansea]</orgName>
          <desc>
            <address>
              <addrLine>School of ManagementSwansea UniversityBay CampusFabian WaySwanseaSA1 8EN</addrLine>
              <country key="GB"/>
            </address>
            <ref type="url">https://www.swansea.ac.uk/som/</ref>
          </desc>
          <listRelation>
            <relation active="#struct-322817" type="direct"/>
          </listRelation>
        </org>
        <org type="institution" xml:id="struct-458472" status="VALID">
          <idno type="ROR">https://ror.org/00vs8d940</idno>
          <orgName>University of Bradford</orgName>
          <date type="start">2017-04-12</date>
          <desc>
            <address>
              <addrLine>Bradford BD7 1DP, England</addrLine>
              <country key="GB"/>
            </address>
            <ref type="url">http://www.bradford.ac.uk/external/</ref>
          </desc>
        </org>
        <org type="institution" xml:id="struct-322817" status="VALID">
          <idno type="ROR">https://ror.org/053fq8t95</idno>
          <orgName>Swansea University</orgName>
          <date type="start">1920-01-01</date>
          <desc>
            <address>
              <addrLine>Singleton ParkSwanseaSA2 8PP Wales</addrLine>
              <country key="GB"/>
            </address>
            <ref type="url">http://www.swansea.ac.uk/</ref>
          </desc>
        </org>
      </listOrg>
    </back>
  </text>
</TEI>