<?xml version="1.0" encoding="utf-8"?>
<TEI xmlns="http://www.tei-c.org/ns/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:hal="http://hal.archives-ouvertes.fr/" xmlns:gml="http://www.opengis.net/gml/3.3/" xmlns:gmlce="http://www.opengis.net/gml/3.3/ce" version="1.1" xsi:schemaLocation="http://www.tei-c.org/ns/1.0 http://api.archives-ouvertes.fr/documents/aofr-sword.xsd">
  <teiHeader>
    <fileDesc>
      <titleStmt>
        <title>HAL TEI export of hal-02446023</title>
      </titleStmt>
      <publicationStmt>
        <distributor>CCSD</distributor>
        <availability status="restricted">
          <licence target="https://creativecommons.org/publicdomain/zero/1.0/">CC0 1.0 - Universal</licence>
        </availability>
        <date when="2026-05-18T04:12:23+02:00"/>
      </publicationStmt>
      <sourceDesc>
        <p part="N">HAL API Platform</p>
      </sourceDesc>
    </fileDesc>
  </teiHeader>
  <text>
    <body>
      <listBibl>
        <biblFull>
          <titleStmt>
            <title xml:lang="en">Who Are the Users of Digital Public Services?</title>
            <author role="aut">
              <persName>
                <forename type="first">Bettina</forename>
                <surname>Distel</surname>
              </persName>
              <email type="md5">a523752ce6093697638f52a3ae6a7663</email>
              <email type="domain">ercis.uni-muenster.de</email>
              <idno type="idhal" notation="numeric">1027839</idno>
              <idno type="halauthorid" notation="string">1309467-1027839</idno>
              <affiliation ref="#struct-325710"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Ida</forename>
                <surname>Lindgren</surname>
              </persName>
              <email type="md5">859dcadb5b974bb1a6625196c00da414</email>
              <email type="domain">liu.se</email>
              <idno type="idhal" notation="numeric">995637</idno>
              <idno type="halauthorid" notation="string">1090916-995637</idno>
              <affiliation ref="#struct-302346"/>
            </author>
            <editor role="depositor">
              <persName>
                <forename>Hal</forename>
                <surname>Ifip</surname>
              </persName>
              <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
              <email type="domain">inria.fr</email>
            </editor>
          </titleStmt>
          <editionStmt>
            <edition n="v1" type="current">
              <date type="whenSubmitted">2020-01-20 15:24:03</date>
              <date type="whenModified">2025-11-17 16:18:03</date>
              <date type="whenReleased">2020-01-20 15:28:06</date>
              <date type="whenProduced">2019-09-02</date>
              <date type="whenEndEmbargoed">2022-01-01</date>
              <ref type="file" target="https://inria.hal.science/hal-02446023v1/document">
                <date notBefore="2022-01-01"/>
              </ref>
              <ref type="file" subtype="author" n="1" target="https://inria.hal.science/hal-02446023v1/file/485031_1_En_10_Chapter.pdf" id="file-2446023-2330433">
                <date notBefore="2022-01-01"/>
              </ref>
            </edition>
            <respStmt>
              <resp>contributor</resp>
              <name key="200187">
                <persName>
                  <forename>Hal</forename>
                  <surname>Ifip</surname>
                </persName>
                <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
                <email type="domain">inria.fr</email>
              </name>
            </respStmt>
          </editionStmt>
          <publicationStmt>
            <distributor>CCSD</distributor>
            <idno type="halId">hal-02446023</idno>
            <idno type="halUri">https://inria.hal.science/hal-02446023</idno>
            <idno type="halBibtex">distel:hal-02446023</idno>
            <idno type="halRefHtml">&lt;i&gt;11th International Conference on Electronic Participation (ePart)&lt;/i&gt;, Sep 2019, San Benedetto Del Tronto, Italy. pp.117-129, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-030-27397-2_10"&gt;&amp;#x27E8;10.1007/978-3-030-27397-2_10&amp;#x27E9;&lt;/a&gt;</idno>
            <idno type="halRef">11th International Conference on Electronic Participation (ePart), Sep 2019, San Benedetto Del Tronto, Italy. pp.117-129, &amp;#x27E8;10.1007/978-3-030-27397-2_10&amp;#x27E9;</idno>
            <availability status="restricted">
              <licence target="https://creativecommons.org/licenses/by/4.0/">CC BY 4.0 - Attribution<ref corresp="#file-2446023-2330433"/></licence>
            </availability>
          </publicationStmt>
          <seriesStmt>
            <idno type="stamp" n="SHS">Sciences de l'Homme et de la Société</idno>
            <idno type="stamp" n="IFIP-LNCS" corresp="IFIP">IFIP - Lecture Notes in Computer Science</idno>
            <idno type="stamp" n="IFIP">IFIP - International Federation for Information Processing</idno>
            <idno type="stamp" n="IFIP-TC" corresp="IFIP">IFIP Technical Committees </idno>
            <idno type="stamp" n="IFIP-TC8" corresp="IFIP-TC">IFIP-TC8: Information Systems</idno>
            <idno type="stamp" n="IFIP-EPART">IFIP-EPART</idno>
            <idno type="stamp" n="IFIP-WG8-5">IFIP-WG8-5: Information Systems in Public Administration</idno>
            <idno type="stamp" n="IFIP-LNCS-11686" corresp="IFIP-LNCS">Electronic Participation</idno>
          </seriesStmt>
          <notesStmt>
            <note type="commentary">Part 4: User Perspectives</note>
            <note type="audience" n="2">International</note>
            <note type="invited" n="0">No</note>
            <note type="popular" n="0">No</note>
            <note type="peer" n="1">Yes</note>
            <note type="proceedings" n="1">Yes</note>
          </notesStmt>
          <sourceDesc>
            <biblStruct>
              <analytic>
                <title xml:lang="en">Who Are the Users of Digital Public Services?</title>
                <author role="aut">
                  <persName>
                    <forename type="first">Bettina</forename>
                    <surname>Distel</surname>
                  </persName>
                  <email type="md5">a523752ce6093697638f52a3ae6a7663</email>
                  <email type="domain">ercis.uni-muenster.de</email>
                  <idno type="idhal" notation="numeric">1027839</idno>
                  <idno type="halauthorid" notation="string">1309467-1027839</idno>
                  <affiliation ref="#struct-325710"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Ida</forename>
                    <surname>Lindgren</surname>
                  </persName>
                  <email type="md5">859dcadb5b974bb1a6625196c00da414</email>
                  <email type="domain">liu.se</email>
                  <idno type="idhal" notation="numeric">995637</idno>
                  <idno type="halauthorid" notation="string">1090916-995637</idno>
                  <affiliation ref="#struct-302346"/>
                </author>
              </analytic>
              <monogr>
                <title level="m">Lecture Notes in Computer Science</title>
                <meeting>
                  <title>11th International Conference on Electronic Participation (ePart)</title>
                  <date type="start">2019-09-02</date>
                  <date type="end">2019-09-04</date>
                  <settlement>San Benedetto Del Tronto</settlement>
                  <country key="IT">Italy</country>
                </meeting>
                <editor>Panos Panagiotopoulos</editor>
                <editor>Noella Edelmann</editor>
                <editor>Olivier Glassey</editor>
                <editor>Gianluca Misuraca</editor>
                <editor>Peter Parycek</editor>
                <editor>Thomas Lampoltshammer</editor>
                <editor>Barbara Re</editor>
                <imprint>
                  <publisher>Springer International Publishing</publisher>
                  <biblScope unit="serie">Electronic Participation</biblScope>
                  <biblScope unit="volume">LNCS-11686</biblScope>
                  <biblScope unit="pp">117-129</biblScope>
                  <date type="datePub">2019</date>
                </imprint>
              </monogr>
              <idno type="doi">10.1007/978-3-030-27397-2_10</idno>
            </biblStruct>
          </sourceDesc>
          <profileDesc>
            <langUsage>
              <language ident="en">English</language>
            </langUsage>
            <textClass>
              <keywords scheme="author">
                <term xml:lang="en">Theory-building</term>
                <term xml:lang="en">Value ideals</term>
                <term xml:lang="en">e-government</term>
                <term xml:lang="en">Users</term>
                <term xml:lang="en">Citizens</term>
                <term xml:lang="en">Digital public service</term>
              </keywords>
              <classCode scheme="halDomain" n="info">Computer Science [cs]</classCode>
              <classCode scheme="halDomain" n="shs.info">Humanities and Social Sciences/Library and information sciences</classCode>
              <classCode scheme="halTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halOldTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halTreeTypology" n="COMM">Conference papers</classCode>
            </textClass>
            <abstract xml:lang="en">
              <p>Despite the importance of citizens as users of digital public services, e-government research has not explicitly considered different perspectives on citizens as users of said services. This paper sets out to explore the possible variations in which the citizen as a user of digital public services is conceptualized within the e-government literature. Through a qualitative and interpretive approach, we have analysed literature from different fields of e-government research to create an overview of how citizens as users of digital public services are conceptualized in e-government research. The structure of the review departs from, and is framed by, four established value paradigms for e-government management. Our approach reveals that – depending on the perspective taken – the conceptualization of the citizen varies considerably and, as a consequence, may impact the results and contributions of each research perspective. The conception of the citizen as a user of digital public services varies from being a passive recipient of government services, to being an active co-producer of services. This article contributes to e-government theory by unboxing the conceptions of citizens as users of digital public services that are existent in current research on digital public services. In providing a framework that relates these conceptions to previously known value paradigms, the article offers a starting point for taking a multidimensional perspective in e-government research that considers the citizen as a multifaceted and heterogeneous entity.</p>
            </abstract>
            <particDesc>
              <org type="consortium">TC 8</org>
              <org type="consortium">WG 8.5</org>
            </particDesc>
          </profileDesc>
        </biblFull>
      </listBibl>
    </body>
    <back>
      <listOrg type="structures">
        <org type="institution" xml:id="struct-325710" status="VALID">
          <idno type="IdRef">026433052</idno>
          <idno type="ROR">https://ror.org/00pd74e08</idno>
          <idno type="Wikidata">Q168426</idno>
          <orgName>Westfälische Wilhelms-Universität Münster = University of Münster = Université de Münster [Münster, Allemagne]</orgName>
          <orgName type="acronym">WWU</orgName>
          <desc>
            <address>
              <addrLine>Universität Münster  Schlossplatz 2 48149 Münster</addrLine>
              <country key="DE"/>
            </address>
            <ref type="url">http://www.uni-muenster.de/de/</ref>
          </desc>
        </org>
        <org type="institution" xml:id="struct-302346" status="VALID">
          <idno type="IdRef">109201221</idno>
          <idno type="ROR">https://ror.org/05ynxx418</idno>
          <orgName>Linköping University</orgName>
          <orgName type="acronym">LIU</orgName>
          <desc>
            <address>
              <addrLine>SE-581 83 Linköping</addrLine>
              <country key="SE"/>
            </address>
            <ref type="url">http://www.liu.se/?l=en</ref>
          </desc>
        </org>
      </listOrg>
    </back>
  </text>
</TEI>