@article{brotcorne:hal-02414629, TITLE = {{A Managerial Analysis of Urban Parcel Delivery: A Lean Business Approach}}, AUTHOR = {Brotcorne, Luce and Perboli, Guido and Rosano, Maria Angela and Wei, Qu}, URL = {https://inria.hal.science/hal-02414629}, JOURNAL = {{Sustainability}}, PUBLISHER = {{MDPI}}, VOLUME = {11}, NUMBER = {12}, PAGES = {3439}, YEAR = {2019}, DOI = {10.3390/su11123439}, KEYWORDS = {Last-Mile Logistics ; GUEST methodology ; urban delivery}, HAL_ID = {hal-02414629}, HAL_VERSION = {v1}, }