@inproceedings{ismailialaoui:hal-01843095, TITLE = {{Towards Smart Incident Management Under Human Resource Constraints for an IoT-BPM Hybrid Architecture}}, AUTHOR = {Ismaili-Alaoui, Abir and Ba{\"i}na, Karim and Benali, Khalid and Ba{\"i}na, Jamal}, URL = {https://inria.hal.science/hal-01843095}, BOOKTITLE = {{ICWS 2018 - 25th International Conference on Web Services}}, ADDRESS = {Seattle, United States}, EDITOR = {Hai Jin and Qingyang Wang and Liang-Jie Zhang}, PUBLISHER = {{Springer International Publishing}}, SERIES = {Lecture Notes in Computer Science}, VOLUME = {10966}, PAGES = {457-471}, YEAR = {2018}, MONTH = Jun, DOI = {10.1007/978-3-319-94289-6\_29}, KEYWORDS = {Genetic Al- gorithm ; Incident management ; Genetic algorithm ; Scheduling ; IoT ; BPM ; Machine Learning}, PDF = {https://inria.hal.science/hal-01843095/file/Smart%20incident%20management_18_Abir%20Alaoui%20Ismaili.pdf}, HAL_ID = {hal-01843095}, HAL_VERSION = {v1}, }