<?xml version="1.0" encoding="utf-8"?>
<TEI xmlns="http://www.tei-c.org/ns/1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:hal="http://hal.archives-ouvertes.fr/" xmlns:gml="http://www.opengis.net/gml/3.3/" xmlns:gmlce="http://www.opengis.net/gml/3.3/ce" version="1.1" xsi:schemaLocation="http://www.tei-c.org/ns/1.0 http://api.archives-ouvertes.fr/documents/aofr-sword.xsd">
  <teiHeader>
    <fileDesc>
      <titleStmt>
        <title>HAL TEI export of hal-01702999</title>
      </titleStmt>
      <publicationStmt>
        <distributor>CCSD</distributor>
        <availability status="restricted">
          <licence target="https://creativecommons.org/publicdomain/zero/1.0/">CC0 1.0 - Universal</licence>
        </availability>
        <date when="2026-05-21T02:43:10+02:00"/>
      </publicationStmt>
      <sourceDesc>
        <p part="N">HAL API Platform</p>
      </sourceDesc>
    </fileDesc>
  </teiHeader>
  <text>
    <body>
      <listBibl>
        <biblFull>
          <titleStmt>
            <title xml:lang="en">Understanding Public Value Creation in the Delivery of Electronic Services</title>
            <author role="aut">
              <persName>
                <forename type="first">Luis</forename>
                <forename type="middle">F.</forename>
                <surname>Luna-Reyes</surname>
              </persName>
              <email type="md5">914ede10a159a30b1e8508f5903a7e89</email>
              <email type="domain">albany.edu</email>
              <idno type="idhal" notation="numeric">1027866</idno>
              <idno type="halauthorid" notation="string">1309489-1027866</idno>
              <affiliation ref="#struct-303386"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Rodrigo</forename>
                <surname>Sandoval-Almazan</surname>
              </persName>
              <idno type="halauthorid">1083565-0</idno>
              <affiliation ref="#struct-331909"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Gabriel</forename>
                <surname>Puron-Cid</surname>
              </persName>
              <idno type="halauthorid">1309490-0</idno>
              <affiliation ref="#struct-473139"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Sergio</forename>
                <surname>Picazo-Vela</surname>
              </persName>
              <idno type="halauthorid">1309491-0</idno>
              <affiliation ref="#struct-243499"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">Dolores</forename>
                <forename type="middle">E.</forename>
                <surname>Luna</surname>
              </persName>
              <idno type="halauthorid">1309492-0</idno>
              <affiliation ref="#struct-243499"/>
            </author>
            <author role="aut">
              <persName>
                <forename type="first">J.</forename>
                <forename type="middle">Ramon</forename>
                <surname>Gil-Garcia</surname>
              </persName>
              <idno type="halauthorid">1083566-0</idno>
              <affiliation ref="#struct-34649"/>
            </author>
            <editor role="depositor">
              <persName>
                <forename>Hal</forename>
                <surname>Ifip</surname>
              </persName>
              <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
              <email type="domain">inria.fr</email>
            </editor>
          </titleStmt>
          <editionStmt>
            <edition n="v1" type="current">
              <date type="whenSubmitted">2018-02-07 13:14:55</date>
              <date type="whenModified">2025-02-28 16:28:48</date>
              <date type="whenReleased">2018-02-07 14:17:57</date>
              <date type="whenProduced">2017-09-04</date>
              <date type="whenEndEmbargoed">2020-01-01</date>
              <ref type="file" target="https://inria.hal.science/hal-01702999v1/document">
                <date notBefore="2020-01-01"/>
              </ref>
              <ref type="file" subtype="author" n="1" target="https://inria.hal.science/hal-01702999v1/file/453552_1_En_31_Chapter.pdf" id="file-1702999-1743664">
                <date notBefore="2020-01-01"/>
              </ref>
            </edition>
            <respStmt>
              <resp>contributor</resp>
              <name key="200187">
                <persName>
                  <forename>Hal</forename>
                  <surname>Ifip</surname>
                </persName>
                <email type="md5">2073ac78024b6e13f2714db96e9b1e63</email>
                <email type="domain">inria.fr</email>
              </name>
            </respStmt>
          </editionStmt>
          <publicationStmt>
            <distributor>CCSD</distributor>
            <idno type="halId">hal-01702999</idno>
            <idno type="halUri">https://inria.hal.science/hal-01702999</idno>
            <idno type="halBibtex">lunareyes:hal-01702999</idno>
            <idno type="halRefHtml">&lt;i&gt;16th International Conference on Electronic Government (EGOV)&lt;/i&gt;, Sep 2017, St. Petersburg, Russia. pp.378-385, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-319-64677-0_31"&gt;&amp;#x27E8;10.1007/978-3-319-64677-0_31&amp;#x27E9;&lt;/a&gt;</idno>
            <idno type="halRef">16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.378-385, &amp;#x27E8;10.1007/978-3-319-64677-0_31&amp;#x27E9;</idno>
            <availability status="restricted">
              <licence target="https://creativecommons.org/licenses/by/4.0/">CC BY 4.0 - Attribution<ref corresp="#file-1702999-1743664"/></licence>
            </availability>
          </publicationStmt>
          <seriesStmt>
            <idno type="stamp" n="SHS">Sciences de l'Homme et de la Société</idno>
            <idno type="stamp" n="IFIP-LNCS" corresp="IFIP">IFIP - Lecture Notes in Computer Science</idno>
            <idno type="stamp" n="IFIP">IFIP - International Federation for Information Processing</idno>
            <idno type="stamp" n="IFIP-TC" corresp="IFIP">IFIP Technical Committees </idno>
            <idno type="stamp" n="IFIP-WG" corresp="IFIP">Working Groups</idno>
            <idno type="stamp" n="IFIP-TC8" corresp="IFIP-TC">IFIP-TC8: Information Systems</idno>
            <idno type="stamp" n="IFIP-EGOV">IFIP-EGOV</idno>
            <idno type="stamp" n="IFIP-WG8-5">IFIP-WG8-5: Information Systems in Public Administration</idno>
            <idno type="stamp" n="IFIP-LNCS-10428" corresp="IFIP-LNCS">Electronic Government (EGOV 2017)</idno>
          </seriesStmt>
          <notesStmt>
            <note type="commentary">Part 7: Evaluation</note>
            <note type="audience" n="2">International</note>
            <note type="invited" n="0">No</note>
            <note type="popular" n="0">No</note>
            <note type="peer" n="1">Yes</note>
            <note type="proceedings" n="1">Yes</note>
          </notesStmt>
          <sourceDesc>
            <biblStruct>
              <analytic>
                <title xml:lang="en">Understanding Public Value Creation in the Delivery of Electronic Services</title>
                <author role="aut">
                  <persName>
                    <forename type="first">Luis</forename>
                    <forename type="middle">F.</forename>
                    <surname>Luna-Reyes</surname>
                  </persName>
                  <email type="md5">914ede10a159a30b1e8508f5903a7e89</email>
                  <email type="domain">albany.edu</email>
                  <idno type="idhal" notation="numeric">1027866</idno>
                  <idno type="halauthorid" notation="string">1309489-1027866</idno>
                  <affiliation ref="#struct-303386"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Rodrigo</forename>
                    <surname>Sandoval-Almazan</surname>
                  </persName>
                  <idno type="halauthorid">1083565-0</idno>
                  <affiliation ref="#struct-331909"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Gabriel</forename>
                    <surname>Puron-Cid</surname>
                  </persName>
                  <idno type="halauthorid">1309490-0</idno>
                  <affiliation ref="#struct-473139"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Sergio</forename>
                    <surname>Picazo-Vela</surname>
                  </persName>
                  <idno type="halauthorid">1309491-0</idno>
                  <affiliation ref="#struct-243499"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">Dolores</forename>
                    <forename type="middle">E.</forename>
                    <surname>Luna</surname>
                  </persName>
                  <idno type="halauthorid">1309492-0</idno>
                  <affiliation ref="#struct-243499"/>
                </author>
                <author role="aut">
                  <persName>
                    <forename type="first">J.</forename>
                    <forename type="middle">Ramon</forename>
                    <surname>Gil-Garcia</surname>
                  </persName>
                  <idno type="halauthorid">1083566-0</idno>
                  <affiliation ref="#struct-34649"/>
                </author>
              </analytic>
              <monogr>
                <title level="m">Lecture Notes in Computer Science</title>
                <meeting>
                  <title>16th International Conference on Electronic Government (EGOV)</title>
                  <date type="start">2017-09-04</date>
                  <date type="end">2017-09-07</date>
                  <settlement>St. Petersburg</settlement>
                  <country key="RU">Russia</country>
                </meeting>
                <editor>Marijn Janssen</editor>
                <editor>Karin Axelsson</editor>
                <editor>Olivier Glassey</editor>
                <editor>Bram Klievink</editor>
                <editor>Robert Krimmer</editor>
                <editor>Ida Lindgren</editor>
                <editor>Peter Parycek</editor>
                <editor>Hans J. Scholl</editor>
                <editor>Dmitrii Trutnev</editor>
                <imprint>
                  <publisher>Springer International Publishing</publisher>
                  <biblScope unit="serie">Electronic Government</biblScope>
                  <biblScope unit="volume">LNCS-10428</biblScope>
                  <biblScope unit="pp">378-385</biblScope>
                  <date type="datePub">2017</date>
                </imprint>
              </monogr>
              <idno type="doi">10.1007/978-3-319-64677-0_31</idno>
            </biblStruct>
          </sourceDesc>
          <profileDesc>
            <langUsage>
              <language ident="en">English</language>
            </langUsage>
            <textClass>
              <keywords scheme="author">
                <term xml:lang="en">Digital government</term>
                <term xml:lang="en">Electronic services</term>
                <term xml:lang="en">Public value</term>
                <term xml:lang="en">Citizen behavior model</term>
                <term xml:lang="en">Electronic government</term>
              </keywords>
              <classCode scheme="halDomain" n="info">Computer Science [cs]</classCode>
              <classCode scheme="halDomain" n="shs.info">Humanities and Social Sciences/Library and information sciences</classCode>
              <classCode scheme="halTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halOldTypology" n="COMM">Conference papers</classCode>
              <classCode scheme="halTreeTypology" n="COMM">Conference papers</classCode>
            </textClass>
            <abstract xml:lang="en">
              <p>Understanding public value creation through electronic services is a complex and important research problem. Recent attempts to understand electronic services value from the citizen perspective suggest that dividing service delivery in several stages could be a valuable approach to understand ways in which information technologies support value creation when providing electronic services. Therefore, we propose the use of this process model as a tool to analyze and define public value creation through electronic services. We show the potential value of the model using birth certificate requests as a hypothetical example. We conclude the paper by describing how we are applying the model to our current research.</p>
            </abstract>
            <particDesc>
              <org type="consortium">TC 8</org>
              <org type="consortium">WG 8.5</org>
            </particDesc>
          </profileDesc>
        </biblFull>
      </listBibl>
    </body>
    <back>
      <listOrg type="structures">
        <org type="institution" xml:id="struct-303386" status="VALID">
          <idno type="ISNI">0000 0001 2216 9681</idno>
          <idno type="ROR">https://ror.org/05qghxh33</idno>
          <orgName>Stony Brook University [SUNY]</orgName>
          <orgName type="acronym">SBU</orgName>
          <desc>
            <address>
              <addrLine>100 Nicolls Road, Stony Brook, NY 11794</addrLine>
              <country key="US"/>
            </address>
            <ref type="url">http://www.stonybrook.edu</ref>
          </desc>
          <listRelation>
            <relation active="#struct-361557" type="direct"/>
          </listRelation>
        </org>
        <org type="institution" xml:id="struct-331909" status="VALID">
          <orgName>Universidad Autónoma del Estado de México</orgName>
          <orgName type="acronym">UAEM</orgName>
          <desc>
            <address>
              <country key="MX"/>
            </address>
            <ref type="url">https://www.uaemex.mx/</ref>
          </desc>
        </org>
        <org type="institution" xml:id="struct-473139" status="VALID">
          <orgName>Centro de Investigación y Docencia Económicas [Mexico]</orgName>
          <date type="start">2016-11-25</date>
          <desc>
            <address>
              <country key="MX"/>
            </address>
          </desc>
        </org>
        <org type="institution" xml:id="struct-243499" status="VALID">
          <orgName>Universidad de las Américas [Puebla]</orgName>
          <orgName type="acronym">UDLAP</orgName>
          <desc>
            <address>
              <addrLine>Sta. Catarina Mártir. Cholula, Puebla. C.P. 72810. México</addrLine>
              <country key="MX"/>
            </address>
            <ref type="url">http://www.udlap.mx/home.aspx</ref>
          </desc>
        </org>
        <org type="institution" xml:id="struct-34649" status="VALID">
          <idno type="ISNI">0000 0001 2152 2404</idno>
          <idno type="ROR">https://ror.org/012zs8222</idno>
          <orgName>University at Albany [SUNY]</orgName>
          <desc>
            <address>
              <addrLine>1400 Washington Avenue - Albany, NY 12222</addrLine>
              <country key="US"/>
            </address>
            <ref type="url">https://www.albany.edu/</ref>
          </desc>
          <listRelation>
            <relation active="#struct-361557" type="direct"/>
          </listRelation>
        </org>
        <org type="regroupinstitution" xml:id="struct-361557" status="VALID">
          <idno type="IdRef">026425157</idno>
          <idno type="ROR">https://ror.org/01q1z8k08</idno>
          <orgName>State University of New York</orgName>
          <orgName type="acronym">SUNY</orgName>
          <desc>
            <address>
              <country key="US"/>
            </address>
            <ref type="url">http://www.suny.edu/</ref>
          </desc>
        </org>
      </listOrg>
    </back>
  </text>
</TEI>