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            <title xml:lang="en">Narratives of an Outsourced Information Systems Failure in a Small Enterprise</title>
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                <forename type="first">Jan</forename>
                <surname>Devos</surname>
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                <forename type="first">Dirk</forename>
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            <idno type="halRefHtml">&lt;i&gt;InternationalWorking Conference on Transfer and Diffusion of IT (TDIT)&lt;/i&gt;, Jun 2013, Bangalore, India. pp.57-72, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-642-38862-0_4"&gt;&amp;#x27E8;10.1007/978-3-642-38862-0_4&amp;#x27E9;&lt;/a&gt;</idno>
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            <idno type="stamp" n="SHS">Sciences de l'Homme et de la Société</idno>
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            <note type="commentary">Part 1: IS Success and Failure</note>
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                <title xml:lang="en">Narratives of an Outsourced Information Systems Failure in a Small Enterprise</title>
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                  <persName>
                    <forename type="first">Jan</forename>
                    <surname>Devos</surname>
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                  <persName>
                    <forename type="first">Hendrik</forename>
                    <forename type="middle">Van</forename>
                    <surname>Landeghem</surname>
                  </persName>
                  <idno type="halauthorid">1133326-0</idno>
                  <affiliation ref="#struct-302729"/>
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                <author role="aut">
                  <persName>
                    <forename type="first">Dirk</forename>
                    <surname>Deschoolmeester</surname>
                  </persName>
                  <email type="md5">03d2f1bcf83427fc93837000ae99cc20</email>
                  <email type="domain">UGent.be</email>
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                <title level="m">IFIP Advances in Information and Communication Technology</title>
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                  <title>InternationalWorking Conference on Transfer and Diffusion of IT (TDIT)</title>
                  <date type="start">2013-06-27</date>
                  <date type="end">2013-06-29</date>
                  <settlement>Bangalore</settlement>
                  <country key="IN">India</country>
                </meeting>
                <editor>Yogesh K. Dwivedi</editor>
                <editor>Helle Zinner Henriksen</editor>
                <editor>David Wastell</editor>
                <editor>Rahul De’</editor>
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                  <publisher>Springer</publisher>
                  <biblScope unit="serie">Grand Successes and Failures in IT. Public and Private                    Sectors</biblScope>
                  <biblScope unit="volume">AICT-402</biblScope>
                  <biblScope unit="pp">57-72</biblScope>
                  <date type="datePub">2013</date>
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                <term xml:lang="en">principal-agent</term>
                <term xml:lang="en">contracts</term>
                <term xml:lang="en">trust</term>
                <term xml:lang="en">narrative methodology</term>
                <term xml:lang="en">case study</term>
                <term xml:lang="en">OISF framework</term>
                <term xml:lang="en">failures</term>
                <term xml:lang="en">IT/IS</term>
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            <abstract xml:lang="en">
              <p>In this study we investigate a case of an outsourced information systems (IS) failure (OISF) within the collaborative partnership among asymmetric partners. A small and medium-sized enterprise (SME) is dealing with an independent software vendor (ISV) conducting a project of implementing an IS that fails. We used a narrative research methodology for our enquiry. In the construction of our narrative we followed the OISF framework as a theoretical touchstone. As a major conclusion we found that asymmetric collaborations with partners with inadequate managerial and technical IT capabilities are extremely prone to OISF’s. We showed that an outcome-based and fixed price contract is not an adequate instrument to conduct such a partnership and to avoid a failure.</p>
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          <orgName>Universiteit Gent = Ghent University = Université de Gand</orgName>
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          <date type="start">1817-01-01</date>
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            <address>
              <addrLine>St. Pietersnieuwstraat 33, 9000 Gent</addrLine>
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