Characterizing Incidents Reporting Systems across Applications Domains - Inria - Institut national de recherche en sciences et technologies du numérique Accéder directement au contenu
Communication Dans Un Congrès Année : 2013

Characterizing Incidents Reporting Systems across Applications Domains

Résumé

Incident reporting is a very well-known technique in application domains such as air traffic management and health, where specialized users are trained to provide detailed information about problems. Incident reporting systems are indeed complex systems that include many actors including the users reporting incidents, user’s colleagues and neighbors, stakeholders, policymakers, systems integrations. Incident report systems might change (positively or negatively) the users’ environment in many ways. In recent years, this kind of technique has been also been used in crisis management such as the hurricane Katrina. However, despite the fact that incident reporting systems using mobile technology are becoming more common, little is known about its actual use by the general population and which factors affect the user experience when using such system. In this paper we discuss the use of incident reporting system in critical context of use. In this paper we discuss the use of incident reporting system in several application domains. In particular we report findings in terms of dimensions that are aimed to identify social and technical aspects that can affect the design, development and use of incident reporting systems.
Fichier principal
Vignette du fichier
winckler_12487.pdf (274.38 Ko) Télécharger le fichier
Origine : Fichiers produits par l'(les) auteur(s)
Loading...

Dates et versions

hal-01239732 , version 1 (08-12-2015)

Identifiants

  • HAL Id : hal-01239732 , version 1
  • OATAO : 12487

Citer

Marco Winckler, Cédric Bach, Regina Bernhaupt. Characterizing Incidents Reporting Systems across Applications Domains. 15th International Conference on Human-Computer Interaction (HCI 2013), Jul 2013, Las Vegas, NV, United States. pp. 521-530. ⟨hal-01239732⟩
259 Consultations
129 Téléchargements

Partager

Gmail Facebook X LinkedIn More