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            <title xml:lang="en">Bridging the Gaps between eTransforming SMEs                                    and SME - ICT Providers</title>
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                <forename type="first">Ana</forename>
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            <idno type="halRefHtml">&lt;i&gt;10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E)&lt;/i&gt;, Nov 2010, Buenos Aires, Argentina. pp.61-69, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-642-16283-1_10"&gt;&amp;#x27E8;10.1007/978-3-642-16283-1_10&amp;#x27E9;&lt;/a&gt;</idno>
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                <title xml:lang="en">Bridging the Gaps between eTransforming SMEs                                    and SME - ICT Providers</title>
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                    <forename type="first">Ana</forename>
                    <surname>Hol</surname>
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                    <forename type="first">Athula</forename>
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                <title level="m">IFIP Advances in Information and                                        Communication Technology</title>
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                  <title>10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E)</title>
                  <date type="start">2010-11-03</date>
                  <date type="end">2010-11-05</date>
                  <settlement>Buenos Aires</settlement>
                  <country key="AR">Argentina</country>
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                <editor>Wojciech Cellary; Elsa Estevez</editor>
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                  <biblScope unit="serie">Software Services for e-World</biblScope>
                  <biblScope unit="volume">AICT-341</biblScope>
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                  <date type="datePub">2010</date>
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                <term xml:lang="en">ICT providers</term>
                <term xml:lang="en">Information and Communication Technology</term>
                <term xml:lang="en">eTransformation</term>
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              <p>Small to Medium Enterprises (SMEs) are struggling to                            find ICT Providers who could assist them when identifying and                            implementing adequate Information and Communication Technologies (ICT).                            Based on this, we conducted a study with 30 SMEs from various industry                            sectors within Sydney metropolitan region to identify the type of ICT                            assistance eTransforming SMEs require. Furthermore, to better understand                            the struggles SMEs go through, we also studied eight ICT Providers. Our                            findings indicate that in order for the SMEs to successfully eTransform,                            select and implement appropriate ICT there is need for the ICT Providers                            to bridge the gaps and understand needs and requirements of the                            eTransforming companies taking into consideration a holistic view of                            what eTransforming SMEs need based on their current technology and                            future business requirements.</p>
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