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            <title xml:lang="en">IT Alignment in the 3PL Industry: A Comparative                                    Study</title>
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                <forename type="first">Kwok Hung</forename>
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            <idno type="halRefHtml">&lt;i&gt;10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society (I3E)&lt;/i&gt;, Nov 2010, Buenos Aires, Argentina. pp.260-271, &lt;a target="_blank" href="https://dx.doi.org/10.1007/978-3-642-16283-1_29"&gt;&amp;#x27E8;10.1007/978-3-642-16283-1_29&amp;#x27E9;&lt;/a&gt;</idno>
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                <title xml:lang="en">IT Alignment in the 3PL Industry: A Comparative                                    Study</title>
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                    <surname>Lau</surname>
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                  <date type="end">2010-11-05</date>
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                  <country key="AR">Argentina</country>
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                <editor>Wojciech Cellary; Elsa Estevez</editor>
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                <term xml:lang="en">Third-party logistics industry</term>
                <term xml:lang="en">Outsourcing</term>
                <term xml:lang="en">Supply chain management</term>
                <term xml:lang="en">IT alignment model</term>
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              <p>This research article reports the findings of a                            survey-based comparative study on current IT utilization by 3PL firms in                            the United States (US) and the People's Republic of China (PRC). The                            findings reveal that in general the level of IT utilization and IT focus                            of 3PL firms in the PRC are lower than that of their counterparts in the                            US. This may result in a bigger gap between customer expectations and                            experiences relating to IT capabilities of 3PL firms as observed in the                            Annual 3PL Studies. The gap may due to a misalignment in IT strategy and                            infrastructure between the 3PL firms and their customers. The                            contribution of this study is that, through the comparative analysis, it                            reveals the possible causes of the continuing IT capability                            expectation/performance gap as disclosed by the annual global 3PL                            studies and points to a potential solution to narrow the gap.</p>
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